Do you want to return what you bought from us?
From the date of delivery you have 14 days to let us know and you can also send us part of your order back. The refund will be credited to you within 30 days.
How does it work??
- Fill out the return form you found in your package (or request it at firstname.lastname@example.org)
- send the withdrawal form to email@example.com with the subject "Returned ONLINE"
- Once we have authorized the return, the request will be APPROVED and an email will be sent to you.
PREPARE THE PACKAGE AND PACK THE ITEMS
- Remember that we only accept new products that have not been used and that do not have scratches, dirt, removed labels or damaged packaging.
- Pack the items to be returned, using the criteria of ordinary diligence, (the products delivered on pallets must be returned on pallets, the integrity of the original packaging must be preserved, etc. ...) close the package you will give us and make sure it is properly sealed.
DELIVERY OF RETURN
- Contact the courier of your choice , you will need to ensure that the products and their packaging reach their destination in good condition.
GET THE REFUND
- Within two days from when we receive your package and after verifying the good condition of the contents, we will proceed to refund the returned items.
- If, on the other hand, the item returned is not compliant with the remittance to sale, the return will be refused, the reasons will be communicated and the package will be returned to you.